We did it again! New Relic is incredibly excited to have been recognized as a January 2019 Gartner Peer Insights Customers’ Choice for Application Performance Monitoring Suites for the second year in a row.

Even better, once again as a company, we received the highest score for this distinction in this market: 4.6 out of 5 stars. We believe this new rating is even more significant than it was in 2018: We received 677 verified reviews as of February 27, 2019 (up from 277 reviews in 2018) and a 90% recommendation rating for our New Relic APM product (up from 83% in 2018).

Recognition based on customer feedback

We’re especially pleased to be named a Gartner Peer Insights Customers’ Choice because it’s based on feedback and ratings from end-user professionals who have experience purchasing, implementing, and using the New Relic platform. According to Gartner, Peer Insights is an online platform of ratings and reviews of IT software and services that are written and read by IT professionals and technology decision-makers.

The goal is to help IT leaders make more insightful purchase decisions, and help technology providers improve their products by receiving objective, unbiased feedback from their customers. To ensure a fair evaluation, Gartner maintains rigorous criteria for recognizing vendors with a high rate of customer satisfaction: To be eligible for the January 2019 Gartner Peer Insights Customers’ Choice Distinction, a vendor must have a minimum of 50 published reviews with an average overall rating of 4.2 stars or higher.

What New Relic customers say:

Apparently, our customers agree about New Relic’s value, as evidenced by these quotes:

Easy to get hands on and easy to use … New Relic Insights is a very good tool to monitor web/non-web transactions metrics and data for basic needs. Setup is easy and documentation covers most of the things.”—Software Engineer in the Media Industry

Wow. New Relic has simplified it! … would highly recommend.”—Product Support Engineer in the Finance Industry

Implementation & use is easy & simple … Great tool to identify performance hitches. Excellent reports of performance difference between deployments. Outstanding monitoring system.”—Project Lead in the Services Industry

New Relic UI is very friendly and easy to use … New Relic is the application where you will get the total information on what’s going on in your application. With the help of APIs and plugins, we can monitor any technology of our choice.”—DevOps Engineer in the Services Industry

Initial implementation is easy, but the custom instrumentation that provides is important … New Relic is a very complete suite that provides all [the] information that we need to understand the application issues.”—Site Reliability Engineer in the Services Industry

World-class APM solution with outstanding support staff … They are a world-class APM and network monitoring vendor and offer some of the best service for the price.”—Technical Services Lead in the Services Industry

Don’t get left in the dark, get New Relic monitoring. Without New Relic Synthetics it would be like someone just switched off the lights within our department.”—E-Learning Systems Manager in the Education Industry

Diverse tool that works well for monitoring and troubleshooting application platforms Make use of Synthetic monitoring; it is the true measure of whether your service is up or not.”—Senior Manager, IT in the Services Industry

Great tool. It helps find issues early on and also helps narrow down known issues and analyze for causes. This can reduce downtime and improve the speed of error resolution and bug fixes. It can also provide early warning to head off issues before they fully develop.”—Administration in the Manufacturing Industry

Implementation was easy and the ROI was nearly immediate The product is extremely intuitive. It’s almost like you’re led to the exact information you need.”—Vice President of IT in the Services Industry

Easy, effective and intuitive monitoring tool. Since we don’t have to buy any hardware and there are no systems to manage, the adoption went smooth and the value of the insights of the production behavior of the application that APM brings is commendable.”—Principal Engineer in the Services Industry

A very powerful tool What makes it powerful is that the structure of the events to be recorded is totally dynamic.”—Software Architect in the Services Industry

Much-needed visibility and monitoring for our application’s performance. New Relic is a critical part of our infrastructure and has saved our hide on several occasions.”— Infrastructure and Operations in the Education Industry

Want to see what other customers thinks of New Relic? Read more customer reviews here!

Gartner Peer Insights

Just so we’re clear what we’re talking about, Gartner’s Application Performance Monitoring Suites category is comprised of product or services with one or more software and /or hardware components that facilitate monitoring to meet three main functional dimensions:

  1. Digital experience monitoring (DEM)
  2. Application discovery, tracing and diagnostics (ADTD)
  3. Artificial intelligence for IT operations (AIOps) for applications

Finally, a huge thank you! to all of our customers who submitted reviews. As we work to help our customers solve their toughest IT challenges—from cloud adoption to DevOps to delivering high quality digital customer experiences—we take customer feedback very seriously. If you have a New Relic story to share, we encourage you to join the Gartner Peer Insights crowd and weigh in at https://gtnr.it/2JYh1pS.

Note: All reviews and ratings are current as of February 27, 2019. Gartner Peer Insights Customers’ Choice distinctions are determined by the subjective opinions of individual end-user customers based on their own experiences, the number of published reviews on Gartner Peer Insights, and overall ratings for a given vendor in the market, as further described here, and are not intended in any way to represent the views of Gartner or its affiliates.


Dina Milazzo is New Relic’s Analyst Relations Director, which means she listens to a ton of opinions, is maniacally focused on facts, and appreciates reason. She is definitely in the leaders’ quadrant. View posts by .

Interested in writing for New Relic Blog? Send us a pitch!