(This post has been updated from a February 27, 2019 post.)

We did it again… and again! New Relic is incredibly excited to be the highest rated company according to the August 2019 Gartner Peer Insights “Voice of the Customer” distinction for Application Performance Monitoring for the third time in a row.

Read the press release here!

We received the highest score for this distinction in this market: 4.6 out of 5 stars. This becomes more significant than ever, as we have now received 749 verified reviews as of August 6, 2019 (more than any other product) and a 92% recommendation rating for our New Relic APM product (up from 83% in 2018).

Caption: Gartner Peer Insights “Voice of the Customer” Application Performance Monitoring Overall Ratings

Recognition based on customer feedback

Apparently, our customers agree about New Relic’s value, as evidenced by these recent quotes:

New Relic: An Efficient and Fantastic APM Tool—New Relic APM is an excellent tool for application performance management and to monitor the errors as well … Also, cost wise it is one of the most efficient tools to use.—Technical Lead in the services industry

New Relic APM for Azure PaaS Monitoring—Has provided highly competent monitoring system for us. We are in e-commerce business and 24×7 monitoring at every level is expected. New Relic has such a real-time monitoring mechanism that help us to quickly track down any kind of issue and minimize downtime. We have seen New Relic to grow especially in PaaS monitoring in Azure.—Infrastructure Manager in the e-commerce industry

New Relic APM really provides very good and deep insights—It was very easy to implement and get started.—Account Manager in the finance industry

The Toolbox that your App Needs, NOW!—I never used a product like New Relic before … and I must say that it is absolutely amazing. It has the ability to not only give you information about your application that it is monitoring, but it is a tool that you can use to improve your [current] app. The insights and data that it provides are extremely robust. I have also had great experiences with their support.—Infrastructure Engineer in the education industry

New Relic, a Single Tool for all your Performance Needs—New Relic is the best application performance monitoring I have ever used. It gives us almost everything in a single console. It saves tremendous time in narrowing down a problem. To monitor your entire architecture, the best go-to tool would be New Relic without any doubt.Director of Engineering in the services industry

Great Tool for Application Management with Simple UI—It can drill down into your application and can provide as much details as you want…New Relic is a SaaS application monitoring system, so you can use it for .NET, Java, PHP and all other apps.—Senior Software Engineer in the services industry

Best Tool for Website Performance Monitoring Have used it in so many applications in my organization…It gives you insight about where is the bottleneck.Technical Lead

Want to see what other customers thinks of New Relic? Read hundreds more customer reviews here!

About Gartner Peer Insights

Just so we’re clear what we’re talking about, Gartner defines Application Performance Monitoring as one or more software and/or hardware components that facilitate monitoring to meet three main functional dimensions:

  • Digital experience monitoring (DEM)X
  • Artificial intelligence for IT operations (AIOps) for application

Finally, a huge thank you! to all of our customers who submitted reviews. As we work to help our customers solve their toughest IT challenges—from cloud adoption to DevOps to delivering high quality digital customer experiences—we take customer feedback very seriously. If you have a New Relic story to share, we encourage you to join the Gartner Peer Insights crowd and weigh in at https://gtnr.it/2JYh1pS.

Note: All reviews and ratings are current as of August 6, 2019. To learn more about this definition, please visit https://www.gartner.com/reviews/market/apm.

Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

The reviews that contributed to New Relic’s recognition and other information provided through third-party websites herein are the opinions of select customers and New Relic does not endorse or guarantee the accuracy or completeness of such information.

Dina Milazzo is New Relic’s Analyst Relations Director, which means she listens to a ton of opinions, is maniacally focused on facts, and appreciates reason. She is definitely in the leaders’ quadrant. View posts by .

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