Baseball fans can be notoriously obsessed with the stats and metrics that quantify performance on the field. New Relic, meanwhile, is all about the metrics behind making sure your software—and your business—are performing up to their potential.
“There’s a real parallel between how observant New Relic is and how observant a lot of our fans are,” says Major League Baseball Advanced Media’s Sean Curtis in the latest New Relic Modern Software Podcast. “[New Relic] keeps us on our toes much the same way our baseball fans do!”
(Listen to the entire Sean Curtis interview starting here: Time code 22:01.)
MLBAM, as it’s called, has been a pioneer in the areas of video subscriptions and video distribution in mobile and connected devices. As Sean, currently senior VP of engineering for MLBAM, puts it: “We’re here to build the best digital experience and distribute that to our millions of fans around the world and around the clock.”
Right now, Sean says, “We’re focused on enhancing the fan experience at baseball games through our Ballpark app, improving video quality on our mobile and connected platforms (the At Bat application).… We also want to widen the reach of how we expose things like Statcast to our fans that love to engage with the deep metrics of the sport. And we also want to reduce friction within digital ticketing distribution.”
New Relic on deck
MLBAM uses New Relic to monitor many of its applications, and New Relic recently teamed up with MLB to highlight the role of data and analytics in improving performance both in sports and in business. (Read the press release.)
In the podcast, Sean explains MLBAM’s cloud strategy—“our teams can focus on measurement, collection, distribution, and productization, and leverage AWS for things like storage, compute, redundancy, and distribution”—and the role played by New Relic APM, New Relic Browser, and other products.
“New Relic … helps us refine our ability to measure the effectiveness of our applications.… It has, in some ways, become a single pane of glass that our development operations and business folks can use to discover everything we need in order to decide whether we’re meeting product goals that we’ve set out to deliver.”
Even though New Relic isn’t mandated for use on every app, Sean said, up to 85% of MLBAM’s tech teams now choose to “leverage New Relic as that single source of truth.” If, at any time, one of the company’s systems is not performing as expected, Sean says, “New Relic will generate an alert and a dashboard that helps us quickly diagnose the problem, and give us the data we need to understand how to mitigate the situation and fix the problem. I think, in the best case, we’re able to realize these types of issues before they’ve had any adverse effect on our customers, and we can hopefully try and route them around the problem until the root cause has been addressed.” Sort of like bringing in a relief pitcher from the bullpen before the starter gives up the lead.
Listen to the entire interview to hear much more about MLBAM’s technology endeavors, including how New Relic helps MLBAM better manage its work with third parties, why it chose AWS, how it organizes its hybrid cloud environment, the importance of transparency, the “digital stadium,” and much more.
The end of the IE era
Of course, the New Relic Modern Software Podcast also addresses the latest news and trends (2:03).
This episode, the team—Tori Wieldt, Jay Fry, and Stevan Arychuk—talks trash about Internet Explorer, says financial industry software is better than many people give it credit for, and compares the future of containers in the enterprise to the rise of virtual machines several years ago. Plus firsthand insights from the recent Gartner IT Operations Strategies & Solutions Summit.
All this and much more in the latest episode of the New Relic Modern Software Podcast!
New Relic was the host of the attached forum presented in the embedded podcast. However, the content and views expressed are those of the participants and do not necessarily reflect the views of New Relic. By hosting the podcast, New Relic does not necessarily adopt, guarantee, approve or endorse the information, views or products referenced therein.
Note: The intro music for the Modern Software Podcast is courtesy of Audionautix.