What an Anthropologist Brings to a Software Company—The Modern Software Podcast
By Meet Ali Colleen Neff, PhD, anthropologist and “qualitative data nerd” working on user-experience research on New Relic’s product team.
Continue Readingincident response
Command Performance: 5 Keys to Creating Great Incident Commanders
By The Incident commander (IC) is vital to New Relic’s incident response process. Here are five keys to giving our developers the tools, skills, and confidence to become great ICs.
Continue Reading9 Incident Management Myths—Busted!
From alerting to retrospectives, incident management experts at New Relic and around the industry identify common IM misperceptions and share best practices.
Continue ReadingFutureTalk: 4 Key Lessons About Effective Incident Response [Video]
By A recent New Relic FutureTalk offered four valuable lessons for organizations looking to elevate their incident response games.
Continue ReadingNine Takeaways From Going ‘Andon Red’
By The New Relic distributed tracing team recently had to raise an ‘Andon Red’ alert. Here’s what they learned about using the Andon system as a troubleshooting tool.
Continue Reading9 Best Practices for Reducing Mean Time to Resolution (MTTR)
Reducing MTTR is important, but it’s critical to place this metric in context of your larger incident response management strategy. Here are nine best practices for doing so.
Continue ReadingHow and Why to Hold “Blameless Retrospectives”
By Blameless retrospectives can help create honest incident reviews, allowing software development teams to openly determine what works well and eliminate what doesn’t.
Continue ReadingOn-Call and Incident Response: Lessons for Success, the New Relic Way
Learn how New Relic implements on-call and incident response processes that support growth and reliability —and that protect developers against unnecessary drama and stress.
Continue ReadingFutureStack18: New Relic Introduces
New Intelligence Features
By New features and tools, including outlier detection, incident context, preview charts, and more demonstrate why New Relic is uniquely positioned to deliver best-in-class intelligence capabilities.
Continue ReadingDriving Operational Awareness With Incident Data
By New Relic tracks the full history of reliability incidents with a custom application called Upboard. Here’s how it works and what we get out of it.
Continue Reading