incident management Archives

Command Performance: 5 Keys to Creating Great Incident Commanders

By Beth Adele Long • Jun. 11th, 2019 • Software Engineering

best practices, DevOps, incident command, incident management, incident response

The Incident commander (IC) is vital to New Relic’s incident response process. Here are five keys to giving our developers the tools, skills, and confidence to become great ICs.

Faster Orientation During Incidents with Incident Context

By Devin Cheevers • May. 1st, 2019 • New Relic News and Products

applied intelligence, incident context, incident management, New Relic Alerts, New Relic APM, New Relic Infrastructure

New Relic has been busy iterating its incident context capabilities with a host of useful improvements—including support for New Relic Infrastructure, multiple anomalies, and PagerDuty notifications!