When you hear that an organization has reached the 5000-customer milestone, some of you will inevitably wonder ‘what do they do for customer support?’ For many organizations, providing top-notch support to a fast-growing customer base is no small concern. In these circumstances, support engineers have to be hired, trained, and put on the front lines as soon as possible. Would it surprise you to learn that, thanks to New Relic’s business model and the help of entp’s Tender app, New Relic has grown its customer base to 5000 with no dedicated support function? Read Lew’s blog to get the full story.
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