Highlights from Our San Francisco User Group Meeting

On Thursday, January 22nd, we held our first ever San Francisco New Relic User Group. After running events in New York, L.A., Chicago, and London, it was pretty exciting to bring the fun back to our hometown, where so many of our longest-standing customers reside. More than 50 attendees joined us for a night of New Relic tips, advice, and tasty eats.

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Diving into APM

Phil Weber’s “Secrets of the APM Ninjas” presentation delved into getting the most value from New Relic’s products. Perhaps the most popular aspect of his presentation was explaining what’s really behind your apps’ all-important Apdex score. Phil’s fast and funny delivery brought everyone up to speed on the role of the Apdex Alliance in creating the standard, revealed the various metrics and calculations that get boiled into your Apdex score, and—most importantly—reminded everyone that to make Apdex useful, you have to reset the default request response time threshold to something that reflects your particular app’s performance.

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To find that ideal threshold, Phil explained, you need to look at the average response time when the app is “healthy” under a typical load. The goal isn’t to create the highest possible Apdex score, Phil noted, but to find the right Apdex threshold that will allow New Relic to create meaningful alerts with fewer false positives. He also noted that you make alerts even more meaningful by setting up individual Apdex scores for key transactions. (Want to see Phil in action? Check out his webinar on New Relic APM Power User Tips & Tricks.)

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Reduce your stress levels

Next up, Matthew Short of e-commerce managed service provider Tacit Knowledge told a fascinating story of using New Relic Insights as a crisis management tool. Perhaps most notably, Matthew shared that New Relic Insights helped solve their clients’ major performance problems in a third of the time at one-seventh of the cost of doing things the old way. The reduction in his stress level? Priceless.

Finally, New Relic sales engineer Yogi Pillay gave a great demo explaining how to add custom attributes to New Relic Insights. To close out the night, Yogi led a 30-minute Q&A Session with product manager Jeff Martens, where they answered audience questions on such subjects as New Relic’s alerting capabilities, New Relic on AWS and Azure, custom attributes, deployment tracking, and more.

The San Francisco event was just the beginning of our 2015 User Group circuit! In the next few months we’ll be hosting User Groups in cities like Palo Alto, Seattle, Boston, Atlanta, New York, and more. Interested in speaking at our next event or setting up a user group in your city? Drop us a note at community@newrelic.com!

Noelle Daley is a software engineer at New Relic. View posts by .

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