Last month New Relic announced a new integration with Atlassian Jira software, the widely used issue- and project-tracking software for agile teams. This integration (currently available on Atlassian Marketplace) is designed to allow our joint customers to create and track Jira software issues with contextual information about each issue in New Relic APM.

But that was only the beginning. In the time since we released the integration, customers on the Jira 7 Cloud platform have asked if we could provide them the same feedback loop and visibility. This week at our FutureStack: Sydney event in Australia, we’re excited to share that New Relic for Jira software will be in the cloud in the coming weeks!

The new capability will allow our joint customers to file tickets that include all the right context. Features of the integration include:

  • New Relic makes problem status and problem events visible in the Jira software ticket with your current New Relic Jira FullStack instance, whether that’s a managed service or SaaS implementation.
  • Our Jira Cloud integration is built on the OAuth 2.0 framework, the current industry best practice protocol to help create a frictionless integration experience. Using the newest version of the protocol also makes integrating other Atlassian products with New Relic much easier.
  • The cloud integration process is designed to make it easier to integrate a master New Relic account and all the sub-accounts under that master account.
  • With this integration in place, users can not only create Jira software tickets but can also view the related tickets that were filed for an error or a slow transaction trace. This helps ensure that customers do not create duplicate Jira software issues to report the same issue.

new relic apm JIRA 7 integration screenshot

You can now correlate production incidents with Jira software tickets. You can automatically correlate incidents detected by New Relic with Jira software tickets. And you can always see the current status and severity of an incident directly from within a correlated JIRA software ticket. [click to enlarge]

Learn more about working with the New Relic Jira FullStack instance by checking out the New Relic documentation and joining the discussion about New Relic Jira Software Integration in the New Relic Online Technical Community.


Shreyans Parekh is a Product Marketing Manager at New Relic, where his job is to focus on market and industry dynamics in the areas of cloud migration and DevOps. His writing has appeared in publications by Internet Retailer, Intuit, Apttus and IBM Bluewolf. He can be reached on Twitter @ShreyParekh. View posts by .

Interested in writing for New Relic Blog? Send us a pitch!