Let’s face it: building successful mobile applications may be critical, but it’s also really difficult. Fortunately, you don’t have to go it alone. At FutureStack15, Jonathan Karon, senior mobile engineering manager at New Relic, and Susie Bily, a product manager on New Relic’s mobile team, share their hard-earned experiences implementing continuous UX improvement in mobile applications.

Mobile users—of both mobile apps and mobile websites—have sky-high expectations, and application performance is a critical part of their experience. Yet in the mobile world, especially, most of the time users spend waiting for our software is on the client, not in the server—and thus difficult to control.

drive ux performance improvement: futurestack presentation

But don’t despair; there are things mobile developers can do. In the video below, Jonathan and Susie share some of the lessons they’ve learned in implementing continuous UX improvement in our own mobile apps.

user experience hierarchy of needs: futurestack presentation

One key, they say, is continuous improvement, which requires determining which interactions matter most (not everything that happens in your app or website has the same value), building a culture that focuses on targeting and measuring “the really bad problems,” and then relentlessly iterating until the goals are reached:

You can see all available FutureStack15 presentation videos, including the keynotes, at our FutureStack15 YouTube playlist. We’ll be adding more in the coming days and weeks, so subscribe now!


Smartphone image courtesy of Shutterstock.com.

Disclaimer: The views expressed in these presentations are those of the respective speakers and do not necessarily reflect the views of New Relic. By providing access to these presentations, New Relic does not adopt, guarantee, approve or endorse the information, views or products discussed therein. The respective presentation speakers have given permission to New Relic to post the content they presented onstage.


Fredric Paul (aka The Freditor) is Editor in Chief for New Relic. He's an award-winning writer, editor, and content strategist who has held senior editorial positions at ReadWrite, AllBusiness.com, InformationWeek, CNET, Electronic Entertainment, PC World, and PC|Computing. His writing has appeared in MIT Technology Review, Omni, Conde Nast Traveler, and Newsweek, among other places. View posts by .

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