We are excited to announce the newest member of our leadership team, Dennis Reno. Dennis joins us as Vice President of Customer Success overseeing the customer relationship. Dennis will be the voice-of-the-customer, committed to improving customer “touch points” throughout New Relic. He is also responsible for customer satisfaction, gathering customer feedback and input for changes, enhancements, functionality and ease of use for New Relic.
Dennis is a seasoned veteran in the industry with over 30 years of experience leading teams in customer service satisfaction and technical support in Silicon Valley. Prior to joining New Relic Dennis held the positions of Vice President of Global Customer Services at Oracle and Senior Vice President of Worldwide Services and Support at BEA.
Dennis’ successful track record includes leading customer service and technical support organizations at companies such as AT&T, Microsoft, Continental Airlines, Plumtree Software and Yahoo!
“Excellent customer service is in my blood. I gladly carry the responsibility of being the voice of our customers so they can have a seat at the table,” said Dennis.
When he is not in the office, he can be found hanging with his three dogs (including a rescue from Hurricane Katrina) that have collectively agreed that he is in fact their pet. He is consistently overdressed for most occasions and is known to drive to the ends of the earth for a good burger. All that said, he will forever be the man that introduced the New Relic team to the “cronut”… yum!
We’re lucky to have him on board – welcome to the #nerdlife, Dennis!