This week CNBC’s popular investment show Mad Money visited San Francisco for Salesforce’s Dreamforce conference. Host Jim Cramer sat down with New Relic founder and CEO Lew Cirne to chat about how big brands like Dunkin’ Donuts are focusing more and more on the digital customer experience. Lew explained that New Relic plays an essential role as the dashboard for this kind of digital engagement, giving a company like Dunkin’ a better view of what its customers are actually experiencing.
David Gaule is an editor at New Relic. Prior to joining the company, he served as senior editor for AllBusiness.com. Way back in the days of paper books, David held positions at HarperCollins Publishers and Little, Brown & Company. View posts by David Gaule.
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