The world is changing. Fast.

Today, we rely on software more than ever before. In fact, IDC estimates that by 2022, more than half of the world’s GDP will be digital. Every company in every part of the world will be affected by this seismic shift. Some companies will grow and thrive. And, sadly, some will be left behind.

I believe the companies that will succeed are the ones that play offense with software. That means they don’t treat software as a cost center, but instead as a strategic asset to gain competitive advantage and drive top-line growth. These innovative companies are literally betting their future on their software.

With that much on the line, software matters more than ever. Which means the world needs—the world deserves—more perfect software.

What do I mean by “more perfect” software? Imagine an internet where there’s never a crash, never a slow page load, and never an outage. That’s a lofty and important vision, and it’s why New Relic exists. Our mission is to instrument, measure, and improve the internet to help our customers create more perfect software, digital customer experiences, and businesses.

Our next phase

Today, New Relic instruments more of the internet than any other observability platform. But we are just getting started on our journey, because things are changing dramatically for our customers.

Environments have gotten much more complicated for our customers. The era of the monolith is gone. Managing increasingly complex environments, teams no longer have just 5 or 10 things to monitor; they now must manage thousands or even millions of interdependent items across their environments. Not just large numbers of microservices, but also containers, serverless infrastructure like AWS Lambda, or traditional on-premise infrastructure environments, or across public, private, multi-cloud, or hybrid environments.

Making the situation even more complex, these things seldom operate in a vacuum; each has its own web of relationships and dependencies. When a customer makes a single swipe on a mobile device, many things have to work in concert, flawlessly, in order to deliver a perfect customer experience.

We call these things “entities.” Simply put, an entity is any thing in your system that is a source of data you want to observe or monitor. Modern software has more entity types, more services, more connections, more teams, all tracked by more tools, often separated into silos that make it almost impossible to share information. Metrics are good, but metrics alone are not enough.

To truly understand modern software systems, you need a pan-enterprise solution that lets you look at each entity in context. If you get an alert, for example, you don’t just need to know that something is spiking. You also need to know, “What is the thing that is generating that data?” and, “What is it dependent on?”

Critically, our customers tell us that as they adopt new technology, they don’t want to adopt new tools to monitor them. They want one place where they can observe it all. They need one way for everyone in the organization to visualize the flows and dependencies in their complex systems and to see everything that’s relevant to the entire business—that elusive pan-enterprise single source of truth and single pane of glass.

New Relic One, the industry’s first entity-centric observability platform

That’s why we’re introducing New Relic One, the industry’s first entity-centric observability platform. For teams with complex environments, New Relic One is a true game-changer that empowers them to find, visualize, and understand everything they need to deliver more perfect software. Unlike today’s fragmented tools that can deliver a bag of charts and metrics with a bunch of seemingly unrelated numbers, New Relic One is designed to cut through complexity, provide context, and let you see across artificial organizational boundaries so you can quickly find and fix problems.

Along with fragmentation of the systems, there’s also fragmentation of your observability tools. New Relic One will help bring clarity to large customers with multiple accounts who are struggling to deliver perfect software. After all, in the middle of troubleshooting a problem, it’s not good to have to switch from product to product—or even from account to account.

See Why Be Entity Centric?

We’re delivering more than 40 powerful new features in this initial launch of New Relic One. Over the long term, New Relic One will become our home to future innovations. We plan to bring lightning-fast log management into the platform, so you can bring all your key observability data in one place. In addition, we look forward to introducing our new AIOps capabilities, based on our recent acquisition of SignifAI, These capabilities will will use artificial intelligence (AI) and machine learning (ML) to correlate related issues and extract predictive insights to enable software engineering teams to take action.

A “programmable” future

Finally, a big part of the New Relic One vision is to enable our customers to observe, monitor, and view everything that’s important to them, all in one place. That means not just the application and performance data already captured in New Relic, but the key business data that drives your organization. The future of New Relic One is programmable. We want to let our customers instrument the specific, unique entities that matter most to them. These might include anything from a set-top box to a point-of-sale terminal to an Internet-of-Things device, and beyond.

Later this year, we will introduce a new programmable user interface for New Relic One, designed to make it easy to add new components or pages specifically tailored to a customer’s particular business needs. We want to allow you to quickly tie the application and infrastructure performance data captured in New Relic to your key business performance metrics to get a single, holistic view of how your company is doing. That combined perspective is essential to enabling technical and business stakeholders to understand their modern, software-powered enterprises.

For example, New Relic One will let retailers manage business performance by merging store point-of-sale data with digital systems performance data across geographic regions. Operations teams can see a bird’s eye view of store performance across a geographic area, and then drill down to see the performance of a specific store that’s giving off an alert.

Delivering New Relic One on May 15

New Relic One will be go live to all paying New Relic Pro subscribers beginning May 15, 2019. We know our customers often turn to New Relic during stressful moments of truth—when a system is down or when they’re troubleshooting an alert. That’s why we built New Relic One to be complementary—yet deeply connected—to New Relic’s existing functionality and user interface. Customers can use New Relic One’s powerful new capabilities alongside the familiar and popular tools in New Relic’s existing products.

We’re just beginning to deliver on the incredible promise of New Relic One to help modern enterprises achieve digital success. This is important stuff, and we are excited for our customers to get their hands on the initial features of New Relic One. And as we continue to add more capabilities and features, I can’t wait to see what we will build together!

Learn more about New Relic One at

Additional New Relic One resources


This post contains “forward-looking” statements, as that term is defined under the federal securities laws,
including but not limited to statements regarding market trends and opportunities, the timing and benefits
of anticipated new products, the value proposition of New Relic’s products and features to customers, and
benefits from and investments in New Relic One. The achievement or success of the matters covered by
such forward-looking statements are based on New Relic’s current assumptions, expectations, and
beliefs and are subject to substantial risks, uncertainties, assumptions, and changes in circumstances
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recent Form 10-Q, particularly under the captions “Risk Factors” and “Management’s Discussion and
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by visiting New Relic’s Investor Relations website at or the SEC's website at New Relic assumes no obligation and does not intend to update these forward-looking
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Founder and CEO, New Relic. View posts by .

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