This week in Sydney, Australia, New Relic hosted the final installment of our FutureStack 2017 world tour. Beyond the cool product introductions (in Sydney, we announced a new Jira 7 Cloud integration), informative presentations, and hands-on training, for us here at New Relic one of the best part of these events is always the opportunity to hear incredible firsthand stories directly from our customers. It’s always inspiring to see the creative ways they are using the New Relic Platform to solve critical problems and to manage and grow their digital businesses.

So, I wanted to take this opportunity to share some pithy quotes from our many customers, partners, and associates who packed the event at the ICC Sydney Convention Centre in vibrant Darling Harbour. Without further ado, here are four of the most interesting things I overheard at FutureStack17: Sydney:

“We are moving away from prioritizing predictability and choosing instead to prioritize flexibility and speed.”

This statement was shared by Kannan Alagappan, senior vice president of software engineering for Telstra, Australia’s largest telcom company. Kannan explained how his team uses New Relic to improve the speed and performance of its DevOps team—a strategy that seems to be working. According to Kannan, this year his team supported 87,000 unique viewers to watch the 2017 Australian Football League (AFL) Grand Final, a tally that was up 200% from the previous year.

Kannan Alagappan

“Our customers benefit more if we move fast.”

Much like Telstra, Australian online fashion store THE ICONIC embraces speed because it ultimately enables the company to offer a better customer experience, says Oliver Brennan, head of development.

oliver brennan the iconic

But speed doesn’t necessarily preclude stability. Even though the day of our event was one of THE ICONIC’s busiest days of the year (the company was celebrating its sixth anniversary with a 30% off sale), Oliver explained that, thanks to New Relic, he had the confidence in his team and their technology to join us at FutureStack!

“It’s not about predicting what will be different in 10 years. It’s about focusing on what will stay the same.”

When asked for his predictions of the future of the industry, New Relic founder and CEO Lew Cirne alluded to the above advice that Amazon’s Jeff Bezos once gave to entrepreneurs. When it comes to his own company, while Lew can’t definitively predict what new technologies, languages, or frameworks will be popular a decade from now, he firmly believes that software will continue to play a critical role in driving the way we do business.

lew cirne, CEO of New Relic

“Using New Relic is like switching on a pair of headlights to bright.”

In one of the last presentations of the day, Kav Pather, digital operations technical lead of Tabcorp, an Australian gambling entertainment company, highlighted how the deep visibility New Relic offers his team helps them successfully scale to meet their biggest day—The Melbourne Cup, a venerable thoroughbred horse race known around these parts as “the race that stops the nation.”

kav pather, tabcorp

Kav provided some impressive data on Tabcorp’s digital performance from last year’s event: 41% of bets were placed via digital channels, peak requests reached 1.7M per second, and (perhaps most important) there were zero P1 incidents on race day.

He also provided another important stat: “Australians drink the equivalent of 25 million swimming pools of alcohol between breakfast and dinner on Cup day.” That’s one big party!

Small sample of industry wisdom

Needless to say, this is just a taste of the insightful thought leadership prevalent at the event. If you were unable to join us in Sydney this year, you can still watch a number of FutureStack presentations—including the keynotes—from our London, Berlin, and New York events held earlier this year. Check out our FutureStack17 YouTube playlist for the full list. And don’t miss FutureStack next year when we come to a city near you.

See below for a peek at some of the highlights from this week’s exciting FutureStack17: Sydney event:

futurestack sydney checkin

futurestack sydney keynote

futurestack sydney panel

futurestack sydney crowd

futurestack sydney presentation

futurestack sydney presentation

futurestack sydney attendees

lew cirne onstage

futurestack sydney party

FutureStack: Sydney photos by Andres Otero

Andrew Schmitt is vice president of communications and PR for New Relic. View posts by .

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