When I started New Relic some nine years ago, I had a pretty simple idea: that every developer should be able to see inside their software in a beautiful, frictionless way. Over the years, our mission has expanded far beyond that first Ruby on Rails agent, as we focus on using our roots in APM to do something much bigger: to democratize access to software analytics so organizations of all sizes can unlock all the insights in their digital business.

Today at FutureStack16 Tour: New York, I had the chance to see hundreds of our customers and partners, and was reminded of the amazing amount of change going on around us. It was five years ago this month that Marc Andreessen said that “software is eating the world,” and it still feels like we’re just scratching the surface of what’s possible.

FutureStack presentation: dunkin donuts appPerhaps the most amazing part of the transformation is that it has stepped out beyond the internet and apps into real-world customer relationships in a mass way. The way we use almost every product and service that matters to us is changing. One of my New York rituals, for example, is to stop in at Dunkin Donuts for coffee and a donut. On this trip, for the first time, I was able to pre-order what I wanted from my phone and then quickly drop by to pick it up—and skip the line!

From coffee to banking, from ride sharing to hotel rooms, these new digital businesses and interactions have a broad impact. Digital transformations are overtaking customer relationships, retail operations online and offline, supply chain management, service and support—all of the complex parts that it takes to operate a business.

In fact, the complexity of delivering a great digital customer experience at internet scale is increasing exponentially. The modern app environment is built on new architectures (using things like the cloud) that in many cases have left the previous generation of monitoring tools behind.

To stay ahead of these massive changes, New Relic has been busy innovating new products and features to help our customers build and run modern applications. Today we made some big announcements around the latest platforms, the challenges of complex infrastructures, and appropriate pricing in cloud environments, and I wanted share my thoughts about our biggest pieces of news.

lew cirne, on stage at futurestack ny

Several announcements speak to our ongoing focus on keeping pace with the developer community we’ve been a part of since our founding. To do so, we have announced general availability of framework-agnostic support for increasingly popular Single Page Applications (SPA) in New Relic Browser, a New Relic APM agent for the Go language, and added DexGuard support to New Relic Mobile. We believe these moves make New Relic the best choice for developers working across any of the seven key programming languages we support right out of the box (Java, .NET, Node.js, PHP, Python, Ruby, and Go)—wherever you’re writing code, we want to be there for you. And our recent addition of new custom field-engineering resources enable us to provide visibility into almost any environment (talk to your sales rep for more information).

But that’s only the beginning. We’re incredibly excited to introduce New Relic Infrastructure—customers can sign up for the beta as of today.

New Relic Infrastructure: Complexity at scale and new IT ops challenges

Supporting today’s complex new architectures forces organizations to deal with a whole constellation of new changes and challenges, from security issues to Agile development practices and DevOps, to the cloud, containers, and microservices.

As a result, both infrastructure and IT ops have fundamentally changed, putting tremendous pressure on ops teams in particular. For example, just about a year ago, a “configuration problem” took down the New York Stock Exchange for four agonizing hours, and similar issues have hammered a wide variety of organizations.

new relic infrastructure logoThe world has changed, and the way you monitor it has to change, too. We’ve been thinking about this a lot, and have some exciting news.

With the help of the awesome team from Opsmatic, which New Relic acquired last November, we created New Relic Infrastructure. New Relic Infrastructure is built to give you everything you need to know about your computing environment, all in one platform. This newest New Relic product is designed to provide configuration monitoring, real-time health metrics, and a dynamic, tag-driven approach to alerting and dashboards for unprecedented visibility into your ever-changing infrastructure.

(You can learn more about New Relic Infrastructure in this blog post by Jim Stoneham, New Relic Vice President, Product Management, and former CEO and co-founder of Opsmatic.)

Cloud Pricing Options: In the cloud, one size doesn’t fit all

Oh, and I announced “one more thing” onstage today: a new Cloud Pricing Option for our customers looking to monitor workloads in the cloud. Today’s cloud-based infrastructures are dynamic in both duration and size. Instances are spun up quickly to support planned (or unplanned) spikes in traffic, and then—poof!—they’re gone when the demand eases. Not all instances are the same size, and some apps demand big memory and compute power while others don’t. Bottom line: In the cloud, one size doesn’t fit all!

Lew Cirne on stage at FutureStack

So, we saw an opportunity to create a new pricing option to help our customers expand their monitoring across different environments. Announced today, our new Cloud Pricing Option for New Relic APM is designed to be fair, simple, and transparent. We want to make sure that what we charge our customers is aligned with how you’re used to buying from public cloud vendors.

(Learn more about the Cloud Pricing Option in this blog post from our VP of Analytics, Todd Etchieson.)

Digital business is a team sport

What’s important to realize is that behind something as simple as that donut I bought on my way to today’s event lies a whole application architecture, and a whole team of people to build, run, and maintain it. Delivering amazing customer experiences now requires participation from developers and operations, sure, but also from the line of business and marketing and right on up to the CEO. So instead of making our products useful only for a small number of specialists, we’re designed to be broadly used by many people. We’re all about giving companies complete visibility everywhere we can—all via a single pane of glass. Because running a digital business today is a team sport.

FutureStack presentation: digital business diagram

At New Relic, we want to be the first, best place you look to understand your digital business. So while we’re tremendously excited about today’s announcements, we’re going to keep on innovating. We want it to be a no brainer to put New Relic everywhere you want to see into your environment. And we’re excited to have you join us on the journey.


Founder and CEO, New Relic. View posts by .

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