Whether it’s a business trip, a family vacation, or an adventure across the globe, making travel plans these days is usually done using a variety of online travel booking sites to research, plan, and book everything travel related. Despegar.com, Latin America’s largest online booking site, simplifies this process by letting you do all of the above through one comprehensive website.

despegar.com logoHeadquartered in Buenos Aires, Argentina, Despegar provides vacationers with the inside scoop on exclusive deals for airfares, hotels, tour packages, and everything else in between. The company is as global as its industry, with offices in over 20 countries and nearly 4,000 employees—500 of them on its technical team alone.

Eligible for an upgrade

Before operating in the microservices model it does today, Despegar.com relied on a single-tiered, monolithic application. A large number of developers worked on the website’s applications but only a small solo team held down the fort when it came to deployment. “We realized that the problems that were caused by the developers couldn’t be resolved in a fast way by the support team,” says Development Manager Mariano Cifre.

Nicolás Plá

Nicolás Plá, IT Manager, Despegar.com

In order to scale, Despegar had to gain visibility into its platform to help both its developers and customers. When the company transitioned its applications from .NET to the Java language it currently uses, New Relic became an invaluable travel companion. Says IT Manager Nicolás Plá, “New Relic gave us the breadth and depth of visibility we needed to know what was going on in our applications.”

Using New Relic APM to monitor all aspects of the company’s applications performance, Despegar is now able to provide a more positive end-user experience. Despegar’s developers now have the tools they need to find, track, and resolve bugs efficiently so its customers are guaranteed a smooth ride when using the website. “We want our users to have the best customer experience possible. Using New Relic to detect and fix errors quickly helps us deliver on that goal,” says Plá.

One-way trip to success

Since increasing productivity and better aligning its dev and production environments with New Relic APM, Despegar decided to try out New Relic Insights as well, which, among other benefits, is providing the company with real-time queries and analyses to help it identify and combat crawlers who are poaching the site’s valuable information to build competitive parallel sites. According to Development Manager Germán Kondolf, being able to block those crawlers with Insights has helped Despegar to reduce its operating costs.

Just as Despegar gives its customers everything they need to organize their travel plans on a single website, New Relic provides Desegar.com with the business insight and software analytics it needs from a single powerful solution.

As Cifre put it, “Whether it’s metrics to support our business team or performance data for our developers, New Relic provides all the insights we need from just one easy-to-use tool.”

To learn more about how New Relic was just the ticket for Despegar, watch the full Despegar customer video (in Spanish with English subtitles):

 

Read the full Despegar case study.

 

Airplane image courtesy of Shutterstock.com.

Isabelle Ulliana is a freelance technical writer living in the Bay Area. View posts by .

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