Case Study: New Relic Assists Condé Nast’s Digital Transformation

GQ. The New Yorker. Vogue. Vanity Fair. Glamour. Condé Nast Traveler. Architectural Digest. Bon Appétit. Wired. Ars Technica.

These are all names and brands that you probably already know. But you may not be as familiar with Condé Nast, the outfit that owns these iconic magazines and sites, as well as many more industry-leading print, digital, and video brands.

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As this premier media company continues its digital transformation from a magazine-first company to a digital content company, it’s increasingly focusing on developing original content that takes full advantage of all its distribution channels.

Part of that process was a move by Condé Nast Entertainment (launched in 2011 to develop film, television, and premium digital video programming) to Amazon Web Services a year and a half ago. Getting out of the business of running a datacenter allowed the company to devote more time and effort to the digital experience. And to help the company ensure that it delivers the best possible experience for consumers, Condé Nast turned to New Relic.

Read our Condé Nast Case Study!

Avoiding performance problems

To forestall any potential performance problems that could impact the consumer’s experience, “We needed more control and visibility into our platform and content,” explains Chris Handy, director of technical operations at Condé Nast. After researching and evaluating application performance management tools, the operations group chose New Relic for three main reasons:

  1. Breadth and depth of data
  2. Intuitive interface and fast out-of-the-box value
  3. Easily understandable, actionable information

Condé Nast and Condé Nast Entertainment now rely on New Relic APM, New Relic Browser, New Relic Mobile, New Relic Insights, New Relic Servers, and New Relic Platform to reduce troubleshooting time and cut mean time to resolution by 60% across the entire video application ecosystem. New Relic helps give them more knowledge about how consumers are using their digital content, so the technical team can plan more effectively and have the confidence to rapidly release new content and capabilities.

That’s true for both operations and developers, who both use New Relic daily to review performance. Condé Nast uses a DevOps approach where ops and devs share a work environment and collaborate on projects—and New Relic gives both sides a common language to work together to manage performance.

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Fredric Paul (aka The Freditor) is Editor in Chief for New Relic. He's an award-winning writer, editor, and content strategist who has held senior editorial positions at ReadWrite,, InformationWeek, CNET, Electronic Entertainment, PC World, and PC|Computing. His writing has appeared in MIT Technology Review, Omni, Conde Nast Traveler, and Newsweek, among other places. View posts by .

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