Today New Relic is pleased to count ourselves among the many leading organizations that have joined the NetworkedHelpDesk.org initiative. The goal of the initiative is to create seamless communication among multiple partners and suppliers that enables organizations to deliver an unprecedented customer experience.
Organizations with multiple partners, suppliers or departments typically use disparate systems to perform tasks such as project management, customer relationship management, or customer support. The NetworkedHelpDesk.org initiative provides a uniform way to connect these systems for seamless collaboration. Until now, there has not been a way to efficiently collaborate across multiple organizations or systems. Now, the open application programming interface (API) developed by the alliance makes it easier to deliver an ecosystem of products that can cooperate around tickets, business processes and organizational workflows.
Today, Bill Lapcevic, New Relic’s vice president of business development said, “We are pleased to be joining the many other leading organizations supporting NetworkedHelpDesk.org and are excited about the the program’s potential. With so many disparate data gathering and reporting systems within any organization, it makes perfect sense to have a ‘single version of truth’ that benefits every stakeholder both individually and collaboratively. NetworkedHelpDesk.org can make it easier than ever before to distribute, find, and act on important business data, including critical application and real user monitoring data provided by New Relic.”
Be sure to check out NetworkedHelpDesk.org today and see how your company can take advantage of this program.