If you’re in the market for a new car or a new house in Australia, you’re probably familiar with Carsales.com or Domain Group. But did you know these two companies have something important in common besides helping to connect eager buyers with the vehicle or home of their dreams?
Both companies rely on New Relic to monitor application performance and provide their customers with the best user experience possible—which can make a huge difference during the stress-filled process of shopping for important big-ticket items.
Carsales.com Ltd. is a publicly owned company with a network of popular websites, including Carsales.com.au, the leading automotive classifieds website in Australia.
The company prides itself on putting the customer first in everything it does. This customer-first philosophy reaches all the way into the development team. “Our software developers live and breathe the customer experience,” says CTO Jason Blackman. Team members even spend time in the company’s call center to hear customer feedback firsthand, using those insights to constantly improve the customer experience for website visitors.
Another way Carsales.com seeks to improve customer satisfaction is by fixing issues faster and creating higher quality code. For help with that, the company turned to New Relic APM, which enables the Carsales.com tech team to see the performance of every aspect of its application environment in real time. Says Jason, “The developers love New Relic. They are wedded to the success of their own product and use New Relic to help them monitor it.”
To learn how Carsales.com drives great buyer and seller experiences with help from New Relic, read the full Carsales.com customer case study.
Domain Group is a leading real estate portal in Australia. With an audience of nearly 5 million users a month, the company helps potential homebuyers Down Under make one of the biggest financial decisions of their lives. Domain Group is committed to innovation—helping customers find their next home quicker and easier than ever before.
Domain Group focuses on the way that people search for real estate. Because the majority of Domain Group’s traffic comes via mobile devices, the company wanted to have the highest-rated mobile real estate app for Australian home-hunters.
The top cause of bad ratings is crashes, according to Android Team Lead Gary Lo. New Relic Mobile helped Domain better understand the technical issues that were causing bad mobile experiences—including crashes—for its customers, allowing the company to improve its 2.8 star rating to a 4.1 in just two years. “Fixing crashes is definitely the primary reason for that increase in rating, and New Relic played a huge part in that,” says Gary.
To learn more about how Domain Group used New Relic for help rebuilding its business from the ground up, watch the video below and read the full Domain Group customer case study.