BigPanda Helps You See New Relic Alerts in the Context of Alerts From Your Other Monitoring Systems

Monitoring applications in production has never been easier. With only a few lines of code, you can quickly have New Relic installed and monitoring your application from nearly every angle. When something goes wrong, New Relic alerts you. But then what?

Hint: New Relic and BigPanda make a great team

You’ve been alerted and you need to take action. But in order to fully understand the incident, it’s helpful to see those New Relic alerts in the context of alerts from your other monitoring systems. It’s also important to be able to quickly correlate between alerts from the application stack to the server or network stack. You want to easily assign incidents to other members of your team so you can make sure that every incident has a clear owner and you can track it’s progress until it has been resolved. And most likely, you want to stop using email to do all of the above.


This is where BigPanda comes in. BigPanda consolidates alerts from all of your monitoring systems so you can see incidents more clearly. And New Relic is a great place to start. Best of all, connecting New Relic and BigPanda is so easy, it’ll take you less than five minutes to complete.

How does it work?

Simple! Create a Webhook notification channel in New Relic and let BigPanda do the heavy lifting for you. By leveraging New Relic’s REST API, BigPanda will automatically attach the new notification channel of every alert policy configured in New Relic. Just like that, BigPanda and New Relic are working together.

What will I see in BigPanda?

Once the Webhook is configured, every new alert from New Relic will be streamed in real time directly into the incident list in BigPanda. Alerts that belong to the same application, key transaction, or server are automatically grouped together into the same incident using BigPanda’s clustering algorithm. This simplifies your alert list instantly and makes incident discovery and management much easier than it would have been with a long series of disconnected email notifications. Incidents are closed only when all alerts associated with them are resolved. Clicking on an incident shows you exactly which alerts have already been resolved and which are still outstanding.

BigPanda screenshot

What about new policies?

Don’t worry about that! BigPanda will make sure that the relevant notification channel will automatically be attached to any new alert policies in New Relic. No manual maintenance is required. Connect New Relic and BigPanda once and you’re good to go.

Combining New Relic with BigPanda can help keep your alerts from falling through the cracks!

Author bio: Guest author Shahar Kedar has more than 10 years of experience doing everything from hands-on programming to complete system architecture. As infrastructure team leader at New Relic partner BigPanda (and before that at Thomson Reuters) he’s responsible for designing and building the IT and software infrastructure that make products tick. This post is adapted from a post on BigPanda.

This post was written by a guest contributor. Please see their biographical details at the top of the post above. View posts by .

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