Software Analytics: The Future of Software is Agile and Data-Driven

These are very exciting times for New Relic. Today is day one of FutureStack13, our first-ever user and tech conference. FutureStack is a chance for us to focus on Modern Software, and to bring together some great minds to discuss and share ideas on how to build beautiful and impactful software that (hopefully) makes the world a better place to live.

Here at FutureStack we announced some amazing new features and capabilities that should excite both new and old customers alike. You can learn all about them here and here.

But I don’t want to talk about all those interesting new product and feature updates here. Instead, with this post I want to introduce some big new thinking. But first, let me just say that


Before I tell you where we’re heading next—let me give you some background on how we got here today.

New Relic Collects, Stores and Presents Data at a Massive Scale

New Relic provides insights on the performance of applications for over 70,000 active accounts. We do this by collecting massive amounts of data from servers, apps, browsers and mobile apps. Next, we organize and store that data. Finally, we package and present it in ways that provide actionable insights and visibility into your applications. This entire flow allows the software building process to be data-driven. Rather than guessing what’s wrong with your app’s performance, our data reveals it. This information allows you to be more agile and productive so you can use your time creating delightful user experiences rather than troubleshooting bottlenecks and buggy code.

For New Relic, all of this is just the beginning. To be sure, everything we’ve achieved so far has provided us with a critical foundation, and over the last 5.5 years we’ve learned a lot as we fast-became the #1 provider of APM. In fact, we’re happy to announce that we’ve got more customers who rely on New Relic to monitor their software than anyone else in the world.

But we know that the fundamental value of our model can do even more. We’re already the best in the business at collecting, storing and presenting data, and at packaging that data to drive insights and help people build better apps. But we think we can use these foundational abilities to do even more, to anticipate bigger problems and provide even better solutions. That’s why we feel we have a unique opportunity and obligation to provide more utility, more value to the software community at large. Which is why I want to talk to you about the next big thing for us. I want to talk to you about where we’re going next. I want to talk to you about Software Analytics.

Software Analytics

Today, we are officially announcing our vision for Software Analytics. We’ve been using the term for a while here internally at New Relic, and we’re excited to share it. Software Analytics is about gathering billions and billions of metrics each day from your live production software – including user clickstreams, mobile activity, end-user experiences and transactions – and then making sense of those metrics by providing you with real-time performance and business insights that let you make better decisions. Period. With Software Analytics your decisions will be faster, better, and more data-driven. Software Analytics includes Application Performance Management, but also extends to User Behavior, Business Transactions, Customer Insights and more. APM helped people optimize their apps. Software Analytics helps people optimize their bottom line. Software Analytics allow everyone from C-level executives to front-end developers to make better decisions and build better products.

Software Analytics

Is Software Analytics Something New?

Yes. While people have been cobbling together disparate solutions to data insight problems for years, no single software company has adequately addressed the needs of modern software builders. Web Analytics, Business Intelligence tools, legacy IT Dashboards, Log Search and NoSQL Hadoop tools all tried to solve the problem, but each fell short of delivering an on-demand, agile approach like the one we’re driving towards. Soon, and for the first time ever, New Relic’s Software Analytics framework will allow you to actually ask questions of your application data, and to get immediate answers. It is this immediacy — this agility — that will transform your business into a proactive and data-driven company.

What’s Next?

We’re hard at work on our next product — code-named Rubicon — which will allow you to ask real-time questions of your application data. We realize that our goals are ambitious and bold with this new extension to our offerings, but we’re confident that this is a really big opportunity. If you’d like to be notified of upcoming beta trials please, sign up here.

As I remarked at the top of this post, I’ve never been more excited about the future of New Relic. Software Analytics will help tens of thousands of customers make better and more informed business decisions, and will be available in 2014. The future is here, and it’s data-driven. I hope you chose New Relic as your partner for performance, behavior and business insights today — and as we make our Software Analytics vision a reality.

Founder and CEO, New Relic. View posts by .

Interested in writing for New Relic Blog? Send us a pitch!