Beyond Great Numbers: Staying Focused on What’s Important

Today New Relic posted some summary stats about how we did as a business in Q3 (July, August and September 2013), and the numbers looked great. We doubled our year-over-year customer count, adding over 1,300 paying customers. We grew at nearly four times the pace of the overall systems management market as measured by IDC in 2012 (115% for us, 36% for the market). We’re now the 6th largest systems management SaaS vendor in the world.

But amid all the great numbers, I think two things stand out – and they aren’t about numbers.

First, New Relic remains a company about innovation – an innovation that pushes boundaries on behalf of our customers. If you missed the flurry of announcements recently, you missed some big moves that respond to customer requests, like adding new data types (histograms and percentiles) and new language support (Node.js). We made moves that react to market changes, like our support for mobile application performance management with end-to-end visibility. And we are leading the way with new efforts that will let customers see their business more clearly and make better choices, as with our work in the nascent software analytics space (check out our project code-named Rubicon).

Second, we’re working hard to be a great company to do business with – and a phenomenal place to work.  You’ll see some announcements today about new pricing, which we’re putting in place to reach an even more diverse set of customers. The company now offers packages to better serve startups and small businesses, as well as large, global enterprises.  We’re also proud that in Q3, New Relic was ranked by The Oregonian as a “Top Workplace” and recognized by Portland Monthly Magazine as one of “Portland’s Most Innovative Offices.”

As we continue to grow the company (over 300 people now), we’re certainly focused on impressing everyone with numbers (we are data nerds after all), but I think what we do on the other fronts are worth counting, too. We hope you agree.

Jay is SVP of Marketing at New Relic. View posts by .

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