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Planned maintenance downtime on Friday, August 13 at 21:00 PDT

3 August 2010 at 12:19 pm | Posted in News, Product Update | Leave a Comment

Planned Maintenance Downtime on Friday, August 6 August 13 at 21:00 PDT

We are upgrading our network equipment on Friday August 6, August 13, 2010. This will result in a 90-minute maintenance window in which rpm.newrelic.com and newrelic.com domains will be unavailable. The window is scheduled to begin at 21:00 (9:00 PM) Pacific Daylight Time (GMT -7). This maintenance affects all customers and web site visitors.

When connection to the service is restored, you may see extrapolated performance data for the maintenance period.

Does Lew lay awake at night worrying how to support 5000+ customers?

30 July 2010 at 8:35 am | Posted in Agile, Did You Know | Leave a Comment

When you hear that an organization has reached the 5000-customer milestone, some of you will inevitably wonder ‘what do they do for customer support?’ For many organizations, providing top-notch support to a fast-growing customer base is no small concern. In these circumstances, support engineers have to be hired, trained, and put on the front lines as soon as possible. Would it surprise you to learn that, thanks to New Relic’s business model and the help of entp’s Tender app, New Relic has grown its customer base to 5000 with no dedicated support function? Read Lew’s blog to get the full story.

What changed? Using Deployment Tracking in RPM

22 July 2010 at 9:52 am | Posted in Agile, Java, Rails, Support | Leave a Comment

Deployment tracking in RPM allows you to quickly see how your application deployments effect your performance. Here is a quick video overview of deployment tracking if you haven’t seen this feature in action before.

There are several ways that you can integrate deployment tracking into your release process. The Ruby gem includes rake tasks that can be easily integrated into Capistrano, or other deployment tools. You can also record deployments with our Java agent which can easily be integrated into any scripted release process.
Continue reading What changed? Using Deployment Tracking in RPM…

New Relic is proud to announce that 5000 customers are now using RPM to manage app performance

21 July 2010 at 10:00 am | Posted in News | 2 Comments

Today we announced a significant milestone for New Relic: 5000 customers are currently using RPM to monitor and tune their apps. We couldn’t be more excited about this achievement. Hard to believe that it’s only been two years since we initially introduced RPM to the Ruby community, to whom we owe many thanks for their support. And thanks to the great feedback we receive, RPM is really maturing as a product. We’ve added a ton of new capabilities (such as production thread profiling for Java) and we have some really exciting features on tap for the rest of the year.

Read Lew’s new blog post: Old Dogs, New Tricks, and SaaS

8 July 2010 at 9:50 am | Posted in New & Noteworthy | Leave a Comment

Many of today’s traditional software vendors are faced with a tough dilemma: To SaaS or not to Saas. The idea sounds good — there are a number of advantages for both the customer and the development team to adopting a SaaS model. But from a structural standpoint, are traditional software vendors even capable of making the change without harming the business? Read Lew’s blog for the full discussion.