iOS Alerts: Never Too Much of a Good Thing

By Posted in Product Updates, Top Post 4 February 2013

Once upon a time (aka the 1990s), email was such a novelty that even movie romances revolved around the iconic alert ‘You’ve Got Mail’.

Fast forward a couple of decades and the honeymoon is over. You may look at your overflowing email box with dread. Or you may not even look at it at all.

At New Relic, we don’t want to destroy your relationship with email, but we do want it to be a useful tool for you. That’s particularly important with our new iPhone app where your device’s storage and viewing space may be at a premium.

You can still keep the convenience of receiving email alert notifications and viewing them from your iPhone’s browser. But you can also save time and space by turning off email alerts and using your iPhone to receive push notifications from New Relic instead.

Alerting Options for New Relic’s iPhone App
With our iPhone app, you can select what types of notifications are sent to your iPhone by setting alert thresholds for your applications, servers or key transactions. For example, you can select:

* Push notifications for your New Relic iPhone app: on or off
* Account email alerts: on or off
* Both email and push alert notifications: on or off
* Other alert notification options: Campfire, HipChat, Webhooks, PagerDuty, or external email address (viewable from your iPhone’s browser app)

You can also turn off alert notifications altogether, and view them directly from your browser app by signing in to New Relic and selecting Tools > Alerts.

Turning iOS Notifications On or Off
To turn notifications on or off for your New Relic iPhone app:

1. Sign in to New Relic using your browser app.

2. From the New Relic menu bar, select Applications > (selected app) > Settings > Alerting thresholds. Or, click the gear icon for your app on your Applications list, and select Change alerting thresholds.

3. From the Alerts section of the Customize your alerting thresholds page, select your choice of notification options.

Note: When you click the ‘Send me iOS alerts for this application’ link to turn it on, it will change to ‘Don’t send me iOS alerts for this application’ so that you have the option to turn it off later.

Example: iOS Alerts On, Email Off
Here’s an example of settings where the iOS push notification has been turned on and email alerting has been turned off. Notice that the iOS notification section says ‘You will receive iOS notifications. You have elected not to receive email alerts for this application.’

iOS notifications

Example: iOS Alerts and Email On
And here’s an example of alert settings where both the iOS and email notifications have been turned on. Notice that the iOS notifications sections says, ‘You will receive email and iOS notifications’.

iOS email notifications

Viewing Alert Notifications
Based on your alert notification selections, New Relic sends alerts to your account email or New Relic iPhone app when your application exceeds any Critical threshold. New Relic also sends a push notification to your iPhone when a colleague acknowledges an open alert. Then, New Relic sends a final, closing notification when all Critical events end. You can use your iPhone’s browser app to monitor these emails.

For iPhone alerts, the notification automatically appears on your screen. When you unlock your phone, the New Relic app starts up.

1. From the New Relic app’s Alerts menu, tap any alert to view error details for the associated application.

2. Optional: Select Acknowledge.

3. Optional: To view additional details, select Errors, Events, or History.

4. To return to your New Relic application, select Applications.

iPhone Acknowledgement

Alert notifications are valuable tools for application performance management. But they don’t need to be too much of a good thing. To learn more about New Relic iPhone app, check out our documentation site or go to the App Store and search for New Relic.

iPhone Acknowledgement

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