Tribune Technology is one of the country’s leading multimedia companies. A subsidiary of the Tribune Company, the organization is charged with managing the digital operations of eight major daily newspapers, 23 broadcast stations and a number of national site partners. Its popular news and information websites attract more than 60 million unique visitors per month, complimenting the Tribune’s broadcast properties and extending the company’s nationwide audience.
Over the past decade, the way consumers interact with and use media has changed dramatically. To deliver the most relevant products for its users, Tribune Technology always keeps pace with the latest technologies and emerging platforms. The result is a high volume network of digital applications.
“We serve approximately 400 to 500 million pageviews per month, mostly in publishing new content for our consumers,” says Joe Adamo, Managing Director of Technology at Tribune Technology. “From a digital perspective, we’re constantly changing the way our content is consumed and shared, especially in terms of mobile websites and device applications. The bottom line is that we’re running an extraordinarily complex system and it gets more complex by the day.”
Complex Systems Require Complex Tools
The organization’s environment runs on a self-hosted Cisco Unified Computing System (UCS) environment, and utilizes services from Microsoft Windows Azure and the Amazon Elastic Compute Cloud (EC2). Due to the level of complexity involved, Tribune Technology’s support staff and developers must have clear visibility across their operating environment. Prior to using New Relic, the team struggled to achieve real time insight into emerging issues. “… Our system monitors would fire,” says Joe, “ but we couldn’t immediately tell what might be causing the problem. No consumer facing website can afford delays like that. We obviously needed to find a more acceptable solution.”
Enter New Relic
Joe and his team discovered New Relic in 2011 and it soon became obvious that it was the solution they were looking for. “New Relic offered support for all of our main platforms and frameworks,” Joe says. “It was easy to implement too. We found that we were up and running in no time at all.”
Today, New Relic monitors a variety of Tribune applications – from backend content system to more than 50 consumer facing websites – many running on Windows Azure. And Joe believes it has completely changed how his team troubleshoots issues. “With this software, we can pinpoint hotspots across our operating environment in near real time,” he explains. “We’re no longer in the business of blindly rolling back production changes. We can approach these issues far more systematically, focusing on real trouble areas instead of wasting precious time looking at systems that are running perfectly fine.”
Making Better Decisions
This has added up to a considerable value for Tribune Technology. “New Relic helps us save time and it helps us make better informed decisions,” Joe concludes. “That’s valuable enough. But when you consider that every time saving action has the potential to deliver a better experience for our consumers, it becomes clear that this software has a tremendous impact. I wouldn’t want to move forward without it.”
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